Frequently Asked
Questions about co77

co77 requires Know Your Customer (KYC) verification to comply with Philippine anti-money laundering regulations and to confirm you are 21 or older. You will need to submit:

• A valid government-issued photo ID (Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

KYC documents are reviewed within 24–48 hours. You can still browse co77 while verification is pending, but deposits and withdrawals require a verified account.

No. co77 strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of co77's Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact co77 support at [email protected].

On the co77 login page, click "Forgot Password?" and enter your registered email address or mobile number. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, co77 recommends using a strong password of at least 10 characters combining letters, numbers, and symbols — and never reusing passwords from other sites.

Go to Account Settings → Security and toggle on Two-Factor Authentication. co77 supports SMS-based 2FA — each time you log in from a new device, you'll receive a 6-digit OTP on your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your account and your funds.

co77 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store payment partners

All transactions are processed in Philippine Peso (₱ PHP). co77 does not currently accept cryptocurrency or international credit cards.

Log in to your co77 account and go to Wallet → Deposit. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm. You'll be redirected to the GCash app or web portal to authorise the payment. Once confirmed, funds appear in your co77 wallet instantly. Make sure your GCash account is fully verified and has sufficient balance before initiating the deposit.

Withdrawal processing times on co77 depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours after approval
• BPI / BDO / Metrobank: 1–2 business days

Withdrawals are subject to a KYC-verified account. The minimum withdrawal amount is ₱200. co77 processes withdrawal requests Monday to Sunday, including Philippine public holidays. If your withdrawal has been pending for more than 24 hours, contact support at [email protected].

co77 does not charge any fees on deposits. For withdrawals, co77 covers standard processing fees for GCash and PayMaya transactions. Bank transfer withdrawals via BPI, BDO, or Metrobank may incur a small processing fee depending on the amount — this will be clearly displayed before you confirm your withdrawal request. There are no hidden charges on co77.

The minimum deposit on co77 is ₱100. Maximum deposit limits vary by payment method and account verification level. Fully KYC-verified accounts enjoy higher deposit limits. You can also set your own personal deposit limits through co77's responsible gaming tools — a great way to stay in control of your spending.

co77 offers a wide range of online games popular with Filipino players:

• Aviator — the crash-style multiplier game taking the Philippines by storm
• Color Prediction — fast-paced colour-based prediction rounds
• Bingo — classic and speed bingo variants
• Slots — hundreds of slot titles from leading providers
• co77 Casino — live dealer games including baccarat, roulette, blackjack, and more

New games are added regularly. Check the co77 lobby for the latest additions.

Aviator is a multiplier crash game. A plane takes off and a multiplier increases from 1x upward. You place your bet before the round starts, then cash out at any multiplier before the plane flies away. If the plane crashes before you cash out, your bet is lost. The key is timing — cash out too early and you leave winnings on the table; wait too long and you risk losing everything. co77's Aviator uses a provably fair algorithm, so every round result is verifiable and random.

Yes. co77 uses certified Random Number Generator (RNG) technology for all non-live games. Live casino games are streamed in real time with physical cards and wheels, eliminating any possibility of digital manipulation. co77 is committed to fair play for every Filipino player — whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.

co77 offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the co77 promotions page at the time of registration. Bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a specified number of times before withdrawing bonus-derived winnings. Always read the full bonus terms before claiming any offer on co77.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the requirement before you can withdraw. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games on co77 may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on co77 for full details.

The minimum age to register and play on co77 is 21 years old, in accordance with Philippine law governing casino-style gambling. co77 enforces strict age verification during registration and KYC. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. co77 takes underage gambling extremely seriously.

If you feel that gaming is negatively affecting your life, co77 offers a self-exclusion tool. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your exclusion period (6 months, 1 year, 3 years, or permanent). The exclusion is processed within 24 hours and cannot be reversed during the chosen period. For immediate help, email [email protected] to request an emergency account suspension. You can also find additional support resources through PAGCOR's responsible gaming programme.

Yes. co77 provides full responsible gaming controls including daily, weekly, and monthly deposit limits. Go to Account Settings → Responsible Gaming to set your limits. Limits take effect immediately when lowered. Raising a limit requires a 7-day cooling period to prevent impulsive decisions. You can also set session time reminders and activate cooling-off periods of up to 6 weeks. Visit our Responsible Gaming page for the full list of tools available.

co77 uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and never sold to third parties. co77 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect your co77 account has been accessed without your permission, take these steps immediately:

• Change your password via Account Settings → Security
• Enable two-factor authentication if not already active
• Contact co77 support at [email protected] to report the incident and request a temporary account freeze
• Check your linked GCash or bank account for any unauthorised transactions

co77's security team will investigate and respond within 24 hours.